Política de reembolso

 

RETURN POLICY – ARTENOFRE COLOMBIA, LLC

Due to the perishable nature of our products, WE DO NOT ACCEPT RETURNS OR EXCHANGES. This policy is in place to protect the integrity and freshness of our goods, in line with the high-quality standards we are committed to upholding.

Our main priority is to offer premium-quality organic coffee, honey, and coffee-based products. We follow strict storage and packaging processes to preserve the freshness and authenticity of every item we provide. We are confident that each bean reflects our dedication to excellence.

If you have any questions, concerns, or suggestions, please don’t hesitate to contact our customer service team at hello@sandrysholycoffee.com. We’ll be happy to address any issues and work toward solutions that ensure your complete satisfaction.

Guarantee: In the unlikely event that your package arrives with a missing item, we kindly ask that you submit sufficient evidence via email within 5 business days for case evaluation. We are committed to responding with a resolution within 3 business days.

These policies are designed to ensure an optimal shopping experience and the delivery of fresh products straight to your door.